Advances in Librarianship, Vol. 28 by Danuta A. Nitecki

By Danuta A. Nitecki

Significantly acclaimed because its inception, ''Advances in Librarianship'' is still the basic reference resource for advancements within the box of libraries and library technology. Articles released within the serial have gained nationwide prizes, akin to the Blackwell North the United States Scholarship Award for the exceptional 1994 monograph, article, or unique paper within the box of acquisitions, assortment, improvement, and similar parts of source improvement. All parts of public, collage, collage, fundamental and secondary colleges, and precise libraries are given up to date, serious research via specialists engaged within the perform of librarianship, in instructing, and in examine.

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250). , 1997, p. 250). VIII. Benchmarking Within the Australian Business Excellence Framework (2003, p. ” At UWL benchmarking has been used for process improvement and for comparing performance with organisations regarded as “best practice,” as assessed by the Australian Business Excellence Awards evaluators. Comparing or benchmarking performance may often lead to improved process efficiency, however, the primary benefit is the identification and harnessing of good ideas and applicable strategies, as well as stimulating critical thinking about all of the library’s activities.

All of the 12 principles (see Table I) were philosophically acceptable to the Library executive and, in essence, they comprise statements of good management practice. As stated in the Framework: “These foundational Principles, which have evolved over the past 50 years, are supported by a body of published research that underpins all similar frameworks throughout the world” (ABEF, 2003). Of considerable appeal, therefore, was the ABEF’s utility as a holistic management framework. The disparate elements of effective management practice: human resources, industrial relations, customer relationship management, leadership strategies and planning processes are all integrated in a model underpinned by a systems approach and informed by systematic data collection, information and knowledge management (see Fig.

With the Excellent Libraries: A Quality Assurance Perspective 33 substitution of a preference for extraversion over introversion, ESTJs enjoy interacting and working with others while still valuing facts, logic and pragmatism. From experience, however, it is clear that a service ethic cannot be assumed to be present and must be defined, communicated and instilled in staff in various ways, including measurement, evaluation, training and development. VI. Challenges and Insights A. Equipping Staff to Measure The only categories of the Framework, which consumed more time on the “quality journey” than client satisfaction and the associated concept of client relationship management, were the data analysis and quality process categories.

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